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CRM e BI

CRM - Customer Relationship Management has proved one of the most important tools to establish a direct and privileged relationship with their customers / users and to quickly respond to the needs that arise. CRM can provide a competitive advantage to businesses and increase the feeling of trust in institutions that provide or manage public services .
The Consortium Terin designs and develops advanced solutions for CRM - Customer Relationship Management to help you understand the real needs of the customer, distribute resources , integrate processes and business functions to shape their offer according to its needs , firmly bodies and companies to Customer Satisfaction .
CRM products base: Pentaho , Business Objects , Oracle

To obtain these results, Terin adopted the strategies Data Warehouse and Business Intelligence that guarantee:

  • actual knowledge of the basic data by profiling metadata
  • completeness of data is not processed and they are updated
  • automatic alignment with the systems that generate them
  • processes of Extraction, Transformation and Loading able to clean up and prepare the data according to defined business rules
  • elimination of redundancies.

Business solutions Intelligence are based on the use of standard technologies appropriately customized based on the actual needs of the customer :

  • Analysis and Mapping ( Oracle Designer - AllFusion ® ERwin ® Data Modeler )
  • Data Extraction , Replication , Load (IBM WebSphere DataStage - Microsoft DTS - Warehouse Builder )
  • Cleaning , Processing , Quality Rules , Impact Analysis (IBM WebSphere Suite)
  • Aggregation, Dimensions Compliant , Data Marts (Oracle 9i SQL / PLSQL - Microsoft SQL Server 200x - Microsoft DTS)
  • Reporting , Analysis and predictive behavioral data , scheduling and distributing reports ( BusinessObjects XI - Microsoft SQL Analysis Services - Oracle Discoverer - Oracle Sales Analyzer)